How to Request a Return

Log into your account on italist and to go to "Orders & Returns" under the "My Account" tab.

Click on the order number and choose the item you wish to return by clicking "Request Return."

Select – select the reason for your return.

Book – choose a date and time (within three business days) to schedule a pickup by the courier. If you don't wish or need to book a collection, select the option to drop off your return at the nearest DHL service point. 

Print – download and print the waybill and proforma invoice and insert them into the plastic folder provided by DHL, then affix the slip with the return information to the original shipping box, or a similar one.

Pack & Ship – prepare carefully the return package for pickup. Insert the item with their identifying tag and original label(s) still attached. Dust bag and brand box (if received) are considered part of the product. The brand box (e.g., a shoebox) must be placed inside another shipping box to prevent damage.

NOTE: Please return each item individually using separate shipping boxes. If you have any further questions or if you believe you have received a defective product or an incorrect item, then please send an email with a brief description of the issue and photographs to our customer service team.